Returns and Refunds Policy

Thank you for shopping at Cloud 9 Naturally.

If you are not entirely satisfied with your purchase, we’re here to help.


Our Everyday Line, Mercy MSM, 4 Thieves, Lip Balms, Diffusers, and Hand-Made Soaps come with a 60 day satisfaction guarantee for all retail customers! If you are for whatever reason unsatisfied with your purchase, you can receive a full refund within 60 days of the original purchase. Proof of purchase is required in order to issue a refund. Essential oils, essential oil blends, and roller balls are not eligible for the 60 day satisfaction guarantee.


Wholesale customers may return products that are not selling within 90 days of the original purchase and receive a full refund. We do not offer refunds on any products after 90 days.

To be eligible for a return, please make sure that:

  • The product isn’t used or damaged.
  • The product is packed securely in the shipping box so as to not receive any damage during return shipping.
    Products that do not meet these criteria will not be considered for return.

Damaged items

If you received a damaged product, please notify us immediately for assistance. We may ask you to send us a photo.

Sale items

Sale items can be refunded.

To arrange a return/refund

Please contact us before you send the product:

  • By email:
  • By phone: 403-318-4745

Send the product to:

145 37411 Waskasoo Ave
Red Deer County, AB
T4S 1Y2

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Cloud 9 Naturally.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us.

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